datukgamingPrivacy Policy

This page describes what we collect when you use datukgaming and how we keep that data protected. We handle your personal information with care, using industry-standard encryption and secure storage practices. Our commitment is to be transparent about what data we gather, how we use it, and who we share it with.

We collect information necessary to verify your identity (KYC), process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), detect fraud, and operate our platform safely. We do not sell your data to third parties or use it for marketing purposes without your explicit consent.

Read on to understand our data practices and your rights as a datukgaming user.

What Data We Collect on datukgaming

When you create a datukgaming account, we collect your full legal name, date of birth, email address, phone number, and residential address. During KYC verification, we also request a government-issued ID (passport, national identity card, or driver's licence) and a selfie. We store these documents securely and use them solely to confirm your identity and comply with anti-money laundering (AML) regulations.

We collect payment information—bank account details, e-wallet usernames, card last four digits—to process deposits and withdrawals on datukgaming. We do not store full card numbers or bank credentials; third-party payment processors handle sensitive financial data. We also log your account activity: login timestamps, game rounds, bet amounts, payouts, and withdrawal requests. This activity record is immutable and used for account security, dispute resolution, and compliance auditing.

How We Use Your Data on datukgaming

We use your personal data for the following purposes: (1) verifying your identity and preventing fraud; (2) processing deposits and withdrawals; (3) calculating and settling game outcomes; (4) responding to support requests; (5) detecting unusual account activity and money-laundering patterns; (6) complying with legal obligations in your jurisdiction and ours; (7) sending account notifications (e.g., KYC approval, withdrawal confirmation, security alerts).

We do not use your data for marketing emails, targeted advertising, or A/B testing without your opt-in consent. If you provide email during Idul Fitri, Idul Adha, Imlek, or Nyepi holiday periods, we will send only account-critical notifications (security alerts, withdrawal delays) until you explicitly consent to promotional messaging.

Identity data: Name, DOB, ID documents, selfie — used for KYC verification only.
Payment data: Bank account, e-wallet ID — handled by payment processors; we store only transaction references.
Activity logs: Login, game rounds, withdrawals — immutable record for dispute resolution and compliance.
Communication: Support messages, account notifications — stored for audit and customer service quality.

Third-Party Data Processors

We work with external service providers to operate datukgaming safely. Our payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer processing) receive only the data necessary to complete transactions. Our identity verification vendor receives your name, DOB, and government ID to confirm your identity; they do not retain your data beyond verification. Our cloud hosting provider stores our servers and databases; our servers may sit outside Indonesia, but your data is encrypted both in transit and at rest.

We do not share your personal data with marketing partners, data brokers, or third-party analytics firms. We share data only when legally required (e.g., in response to a valid court order or tax authority request) or to enforce our Terms of Use and prevent fraud.

Note: Our third-party processors are contractually obligated to use your data only as instructed and to maintain the same level of security that we do.

Your Rights on datukgaming

You have the right to request a copy of the personal data we hold about you on datukgaming. Submit a request via our support form or in-app contact; we will respond within 30 days. You may also request that we correct inaccurate data or delete data that is no longer necessary (e.g., old support messages, historical activity logs older than two years). However, we must retain certain data for legal compliance and fraud prevention.

You can update your account email, phone, and address directly in your datukgaming Account Settings. If you wish to delete your account entirely, contact our support team; we will close it and anonymise your historical data, but we may retain anonymised records for up to two years for compliance purposes.

Security & Encryption on datukgaming

We protect your data using TLS (Transport Layer Security) encryption for data in transit and AES-256 encryption for data at rest. All datukgaming server communications use HTTPS. We employ two-factor authentication (2FA) to protect your login, and we do not store your password in plaintext—only a salted hash. If you suspect a security breach, change your password immediately and contact our support team.

We conduct regular security audits and penetration testing. We do not guarantee absolute security (no system is non-specific info secure), but we commit to industry-standard protections and prompt breach notification if an incident occurs.

Cookies & Tracking on datukgaming

datukgaming uses session cookies to maintain your login state and functional cookies for interface preferences (e.g., your preferred game type, display language). We do not use tracking cookies for cross-site profiling or sell cookie data to advertisers. Our mobile app does not use cookies but stores a session token locally; you can clear this by logging out or uninstalling the app.

We use basic analytics (page-load times, feature-usage counts) to improve datukgaming's performance. These analytics are anonymised and do not track individual users or game outcomes.

Data Retention on datukgaming

We retain your account data (identity verification, payment history, game history) for as long as your datukgaming account is active. After account deletion, we keep anonymised transaction records for up to two years for compliance and audit purposes. Support messages are retained for one year. Payment processor records (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, bank transfers) are handled by external processors according to their own retention policies, typically 7–10 years for regulatory compliance.

International Data Transfer

Our datukgaming servers are located in secured data centres. Some of these centres may be outside Indonesia; your data is encrypted both in transit and at rest, so geographic location does not expose it. By using datukgaming, you consent to your data being processed and stored outside your local jurisdiction if necessary for platform operation.

Policy Updates & Contact

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via an in-app notification or email. Continued use of datukgaming after such notification constitutes acceptance of the revised policy.

If you have questions about our privacy practices, data requests, or wish to report a security concern on datukgaming, contact our support team via in-app chat, email, or our contact form. We respond to privacy inquiries within 30 days. If you believe we have mishandled your data, you may file a complaint with the relevant data protection authority in your jurisdiction.

Regional Context & Compliance

datukgaming operates in jurisdictions where online gaming and sportsbook activities are permitted by local law. Our data handling practices comply with applicable privacy regulations in those jurisdictions. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions supported by datukgaming benefit from the same data protections regardless of their location. We do not offer services in jurisdictions where online gaming is prohibited; if you access datukgaming from such a jurisdiction, you do so at your own risk and in potential violation of local law.

For the full Terms of Use Legal noticeor other account policies, visit the corresponding page in your datukgaming account menu.